Cancellation and No Show Policy

 

We want to thank you for your loyalty and continued patronage of CRS. We understand everyone’s time is very precious and life is busy.  We value your time as well as the time of our CRS team members.  We have an extensive three-tiered reminder and appointment confirmation procedure to ensure you are able to attend your appointment. Due to our continued salon growth we have acquired a long waiting list which is requiring CRS to implement new policies.

 

Less than 48 hour Cancellation or Rescheduling Notice:

                We understand that life happens, and we can’t control what happens no matter how much we plan.   Giving CRS more than a 24 hour notice will give us ample opportunity schedule a new appointment.  Anything less than 24 hours makes this very difficult. 

If you call to cancel or reschedule your appointment with 48 hours or less of a notice, you will be charged a $25 fee per service you were scheduled for.

No Show Notice:

                If you do not show for your appointment without notice you will have to pay in advance to reschedule any future appointments and charged a penalty rate based on the stylist and time of the services, you have missed. 

 

CRS values your time, the time of all its client and most importantly our staff’s time. 

Time is precious so please, please give us more than a 48hour notice to reschedule or cancel your appointments.

 We want to accommodate the best we can. 

Redo/Refund Policy:

*No refund will be given after you have left the salon. 

*No refund will be given because you changed your mind.

If you have any problem or concern with the service or staff please inform us at checkout.

If you paid and have left the salon, we will consider that as you have accepted the service and are happy with the staff and service you were provided with.

All retail products have a 30 day return policy, in which you will be given store credit only. 

(Effective 01/01/2022)